FREQUENTLY ASKED QUESTIONS
Q: Is the museum indoors?
A: Yes. There are several heated / air conditioned buildings that sprawl out over 2 city blocks that contain all of our exhibits. There are short walks between buildings. We have several groomed outdoor park areas that are open for relaxation and play during favorable weather.
Q: Is the museum handicap accessible?
A: The majority of the Museum is wheelchair-accessible, however due to the historic nature of the property and some of our exhibits, there are a few areas that could be either challenging or inaccessible. We do have handicap restrooms located throughout but not all of the restrooms are handicap.
Q: Do you rent wheelchairs?
A: We do have a limited number of wheelchairs and mobility scooters available for rent. Standard wheelchair rental is $10 and mobility scooters are $50 for the day. Wheelchairs and scooters can be reserved with a 50% deposit by contacting us at firstname.lastname@example.org. ID is required on all rentals.
Q: Do I have to wear a mask?
A: We are following Illinois mandates and will update our policies as IL updates. Currently masks are not required for any guests.
Q: How long does it take to tour the museum?
A: There is so much to see and do at The Volo Auto Museum, there really is no set amount of time spent that will suit every visitor. We suggest planning the whole day if you are interested in a “deep dive” into all of our exhibits. However, you do not need much time at all to be inspired by our brand of history — a couple of well-placed hours are all it takes for a great visit. (If you are visiting the Antique Malls be sure to build in at least 2 hours to explore them)(Give yourself 45 minutes to eat and watch the animatronic show)
Q: Are strollers or wagons allowed?
A: Yes, strollers up to 31 inches wide and 52 inches long are allowed in the museum.
Q: What does it cost to visit the museum?
A: Our diffrent admission options can be viewed HERE. Children 12 and under must be accompanied by an adult. If you purchase your tickets online you will still need to redeem the tickets for a wristband at the ticket counter. General Admission does not include some special exhibits. Carousel Rides, arcades, Train Tours and Crime and Punishment special exhibit are available for an extra fee. Parking is free. Please note coupons, discounts and discounted tickets including Groupon are not accepted during special events and some holidays. Visit our calendar of events or call 815-385-3644 to check validity of your discount.
Q: Is everything shown on your website displayed at the museum?
A: Yes, all the items on our website are on display at the museum. However some items may be temporarily off display for repairs or maintenance. If there is something specific you wish to see, we suggested calling first to confirm its status.
Q: Do you need advanced reservations?
A: Advanced reservations are only required for groups of 15 or more. Otherwise you can purchase tickets on location or buy them in advance by Clicking Here.
Q: What are your hours?
A: We are open year round and daily from 10 - 5. Our last admittance is 4:00 PM. We close Easter, Thanksgiving and Christmas. We close early Christmas Eve and New Years Eve at 3:00. Open normal hours on all other holidays.
Q: Why don't you allow admittance after 4:00?
A: We don't allow admittance after 4:00 to prevent our guests from having less than the minimum time required to walk through the museum.
Q: Do you allow outside food or beverages?
A: For your convenience we have pizza, hot dogs and snack items available at our Showtime Pizzeria. Due to health code regulations we only allow outside food and beverage in our diner for infants. We do have outside picnic areas when weather is permitting.
Q: Do you only have cars on display?
A: No, we are much more than cars. We have over 33 exhibits. To view all our exhibits on display Click Here.
Q: Do you allow pets at the Volo Museum?
A: No, generally, pets are not allowed on premises. ADA compliant service animals are allowed.
Q: How do we get to the Volo Museum?
A: We are located at 27582 Volo Village Rd, Volo IL, 60073; only 10 miles west of I 94. We are also located only 4 miles away from the Fox Lake Metra Station. Cab Service is available from Metra to Volo Auto Museum. To arrange a cab call Fast Cab 847-740-4444
Q: How do I find out what special events are happening during my visit?
A: Visit our Events Page by Clicking Here *discounts and coupons not accepted during special events and some holidays.
Q: I am interested in purchasing a car, do I need to pay admission?
A: There is no admission fee for car buyers who speaks with and sets up an appointment with a salesperson about a particular car of interest prior to arrival. If you are interested in browsing our inventory or do not have an appointment, general admission rates do apply. If you purchase a car we will refund your admission and give you a free annual membership.
Q: Do you have a brochure?
A: Brochures are available upon request. We also have an on-line PDF of our 28 page annual year book HERE